Engagement Skills

Overview

Whatever the particular services being provided, client engagement is a key. Engagement can occur within minutes or take much longer to establish and maintain. It is the degree to which someone feels like a comfortable and active participant in the consultation. In the helping professions, people who are actively engaged are more likely to stay, adhere to, and benefit from service provision. It is the fuel that drives any good service (Miller and Rollnick, 2013).

Aim

This one day learning and development opportunity is designed to describe the process of engaging and the skills for promoting it with individual clients.

Learning Outcomes

• Describe what constitutes engagement from a therapeutic perspective.
• Observe and debrief demonstrations of skills in the engagement process.
• Demonstrate and practice the interpersonal style and primary skills for promoting engagement with individual clients.
• Develop a personal plan for practising and incorporating the interpersonal style and primary engagement skills into practice.